Program Alert: The Retail Instant Savings Program will be ending soon. The final day to reserve a coupon is 6/10/24. The final day to use coupons at a participating retailer is 6/24/24. Act now!

Frequently Asked Questions

What is the Retail Instant Savings program? What is the Retail Instant Savings program?
The Retail Instant Savings program is an incentive program that offers Duke Energy residential customers instant discounts on energy-saving products at retailers (in-store and online). Upon validation of a Duke Energy Residential Account, a customer can receive a code to provide to retailers in-store or online, to receive an instant discount.
Who is eligible for this program? Who is eligible for this program?
Duke Energy residential customers in North Carolina, South Carolina and Indiana with electric service provided by Duke Energy are eligible to request discount codes to purchase a variety of products at participating retailers. Total discount code limits apply per customer account. The total limit per customer account:
  • 2 smart Wi-Fi thermostats discount codes
  • 4 ceiling fan discount codes
  • 2 air purifier discount codes
  • 2 dehumidifier discount codes
Does the Retail Instant Savings Program offer after-purchase rebates? Does the Retail Instant Savings Program offer after-purchase rebates?
The Retail Instant Savings rebate occurs at the point of purchase. If you make a purchase before reserving a discount and would like to take advantage of the savings, you must visit the Retail Instant Savings portal to reserve a discount, return the product to the retailer you purchased from and present the barcode at checkout when repurchasing the item.
For how long is my discount code valid? For how long is my discount code valid?
Discount codes received in a given year expire 12/31 of that same calendar year.
If I have a discount code for a retailer online can I use it in-store at that same retailer? If I have a discount code for a retailer online can I use it in-store at that same retailer?
No, discount codes issued for use at an online store cannot be used at in-store locations. You will need a new code that is specific to the in-store retailer. Please contact us at 833.435.1910 or [email protected]
Are there compliance requirements to participate in the Retail Instant Savings program? Are there compliance requirements to participate in the Retail Instant Savings program?
Yes, eligible Duke Energy residential customers must agree to the Terms and Conditions when requesting an instant discount code. Customers must enter their Duke Energy service address when requesting a coupon to authenticate their eligibility. After purchasing measure at a participating retailer, customer must install measure at the service address.
Are Duke Energy Business Customers eligible for this offer? Are Duke Energy Business Customers eligible for this offer?
Duke Energy business customers may be eligible for discounted energy-efficient products and may check their eligibility by visiting the Retail Instant Savings for Business program
What is CLEAResult? What is CLEAResult?
CLEAResult is our authorized Retail Instant Savings program implementer and is responsible for all services provided.
Why is Duke Energy offering this program? Why is Duke Energy offering this program?
The Retail Instant Savings program is one of many efforts to provide customers the tools to make a real difference in their energy use and costs. We understand how important your time is, which is why we are offering a quick and easy way to receive instant discounts on energy-saving products at participating retailers. The environment also benefits from increased use of energy-saving products.
After installation of a new smart thermostat, what should I do with my old thermostat? After installation of a new smart thermostat, what should I do with my old thermostat?
Do not dispose of mercury-containing thermostats in the local landfill or local incinerator. It is very important that you dispose of them in an approved Thermostat Recycling Corporation bin for recycling. The service is FREE, and you can find a location near you at https://thermostat-recycle.org/
Why do I need to create a profile? Why do I need to create a profile?
A profile enables us to verify your eligibility for offers, and will be used to save your information for future use on the site.
Is this profile tied to my Duke Energy electrical Account? Is this profile tied to my Duke Energy electrical Account?
No. While Account numbers are used to help verify eligibility for offers, the profile created on the Retail Instant Savings website is completely separate from Duke Energy electrical Accounts.
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